You may request a return or exchange within 7 days of receiving your item.

To be eligible for return or exchange:

• The item must be unused and in the same condition you received it.
• It must be in the original packaging.

• Any return shipments sent without prior email notification or after the return period has expired will be rejected and returned to sender without notice.
• Return Shipping fees:
  1) Customer's change of mind or mistaken purchase: Return shipping cost is borne by the customer.
  2) Product defect or wrong item shipped: Return shipping is free of charge.
• Returned items will be processed for exchange or refund within 7 days of arrival at our customer service center.
• Refunds will be issued via cancellatioin of the original payment method used at checkout.

Returns and exchanges will not be accepted in the following cases:

• If more than 7 days have passed since the item was delivered.
• If any components or packaging included with the item are missing or damaged (e.g., gifts, return label, etc).
• If the product has been opened, used, or its value is compromised due to handling.
• For microbiome test kits, returns will not be accepted after 30 days from the delivery date, even if unused. (Please note: Test kits are recommended for use within 6 months of delivery.)